How can we help?

Create an account, enter your business name, PAN/VAT number and fiscal-year start, then add your branches and staff. The setup wizard walks through each step and you can change any of it later under Settings.

Yes. Products, customers, suppliers and opening balances import from Excel or your current software with guided column mapping. Download the template from Settings > Import, fill it in, and upload. You get a preview of every row before anything is committed.

Most small businesses are live the same day. Multi-branch setups with large product catalogues usually take a few days, mostly spent cleaning data. Every plan includes onboarding help from our team.

No. MeroIMS runs in the browser and syncs to the cloud, so you can log in from any desktop, laptop, tablet or phone. An Android app is available and iOS is on the way.

Yes. VAT invoicing, e-billing and return preparation are built in and updated as regulations change, so your filings stay accurate.

IRD billing is an add-on with a one-time implementation charge. Our team registers your billing software with the IRD, configures the required fields and verifies a test bill before you go live.

Yes. Sales returns, purchase returns and credit notes each post the matching double-entry journal automatically, so your books and your VAT report stay in agreement.

Nothing stops working. You will see a notice in the dashboard, and you can add capacity with the Extra Transactions add-on at any point in the year.

Create a transfer from the sending location and accept it at the receiving one. Stock stays in transit until it is accepted, so shrinkage during transfer is visible rather than silently absorbed.

Yes, with the Warehouse management add-on, which is priced per location per year. Each location keeps its own stock ledger and its own valuation.

Yes. Products can carry batch numbers and expiry dates, and expiry reports flag stock approaching its date so you can act before it is written off.

Add capacity in blocks of 1,000 with the Extra Products add-on, or move up a plan if you expect to keep growing.

Invite staff by email from Settings > Team and assign a role. Roles control which modules, branches and reports each person can open, and every change is written to the audit trail.

Yes. Upgrades apply immediately and are prorated against what you have already paid. Changing billing period, monthly to yearly for example, takes effect at your next renewal.

Pick the plan that matches your business, then choose monthly, yearly, 3-year or 10-year billing. The longer the commitment, the lower the price. Branches, staff, products and journal entries scale with each plan, and add-ons cover anything else.

Every payment produces an invoice under Settings > Billing, downloadable as PDF with your PAN/VAT details on it.

Your data is encrypted in transit and at rest, backed up continuously, and protected by role-based access with a full audit trail on every change.

Yes. Products, ledgers, transactions and reports export to Excel or CSV at any time. Your data stays yours.

Access to customer data is restricted to staff who need it to provide support, and every access is logged. We do not sell customer data or use your books to train models for anyone else.

Reset your password from the login screen. If the email on the account is unreachable, contact support and we will verify ownership against your registered PAN/VAT before restoring access.

Open the product's stock ledger, where every movement is listed with its source document. Compare the ledger against your physical count, then post a stock adjustment for the difference so the correction is recorded rather than overwritten.

The most common causes are a closed fiscal period, a product with no opening stock, or a customer missing a PAN where one is required. The error banner names the field; fix it and re-save.

Check that all payments are recorded against the right account and that no entries sit in an unposted state. The Unreconciled report lists everything that has not been matched.

Contact support with your business name and, if you have one, the reference on the error message. Support is available on every plan.