Privacy policy

1. Who we are

MeroIMS provides cloud inventory, billing and AI accounting software for businesses in Nepal. This policy explains what we collect when you use our website and our application, why we collect it, and what control you have over it.

If you have a question about anything here, write to support.meroims@gmail.com.

2. Information you give us

We collect the information you enter yourself, which falls into three groups:

• Account details: your name, work email, phone number, business name, PAN/VAT number and business address.
• Business data: the products, customers, suppliers, bills, journal entries and documents you record in the application.
• Enquiries: what you send through our demo and plan forms, so we can respond to you.

3. Information collected automatically

When you use the application we record technical information needed to operate and secure it: log-in times, IP address, browser and device type, and an audit trail of changes made inside your workspace. This is what lets you see who changed a record, and lets us investigate suspicious access.

4. How we use it

We use your information to:

• Provide the service: store your books, generate your bills, reports and returns.
• Support you: answer questions, diagnose faults and restore data when something goes wrong.
• Keep the service secure: detect unauthorised access and prevent abuse.
• Bill you: process payments and issue invoices for your plan and add-ons.
• Tell you about the product: service notices, and product updates you can unsubscribe from at any time.

5. What we do not do

We do not sell your data. We do not share your business data with other customers, and we do not use the contents of your books to build products for anyone else. Access by our staff is limited to those who need it to support you, and every access is logged.

6. Storage, security and retention

Your data is encrypted in transit and at rest and backed up continuously. Access inside your workspace is controlled by the roles you assign to your staff.

We keep your business data for as long as your account is active. If you close your account, we retain it for a limited period so you can change your mind or export what you need, after which it is deleted from our active systems; backups age out on their own schedule. Records we are required by Nepali law to keep, such as invoices and tax documents, are kept for the period the law requires.

7. Service providers

We rely on third parties for hosting, email delivery and payment processing. They may process your information only to provide those services to us, under agreements that require them to protect it.

8. Your rights

You can, at any time:

• Export your products, ledgers, transactions and reports to Excel or CSV.
• Correct the account details held about you from within the application.
• Ask us to delete your account and the data in it.
• Unsubscribe from product emails without affecting service notices.

9. Cookies

Our website and application use cookies to keep you signed in and to remember basic preferences. Blocking them in your browser will stop the application from keeping you logged in.

10. Changes to this policy

If we change this policy we will update the date at the top of this page, and material changes will be announced in the application before they take effect.