Terms of service

1. Agreement

These terms govern your use of MeroIMS. By creating an account or using the service you accept them. If you are accepting on behalf of a business, you confirm you are authorised to do so.

2. Your account

You are responsible for the accuracy of the details on your account, for the staff you invite, and for keeping credentials confidential. Each staff member should have their own log-in, because the audit trail is only as useful as the accounts behind it. Tell us promptly if you believe an account has been compromised.

3. Plans, add-ons and payment

Plans are sold for a billing period (monthly, yearly, three years or ten years) and the price for that period is shown at the point of purchase. Add-ons are charged as described on their own pages: one-time, per year, per location, or per unit.

Fees are payable in advance and are stated exclusive of taxes unless marked otherwise. Access to the service continues for the period you have paid for.

• Upgrades apply immediately and are prorated against the unused part of your current period.
• Changes to your billing period take effect at your next renewal.
• Limits on branches, staff, products and journal entries are those of your plan, and can be extended with add-ons.

4. Acceptable use

You agree not to:

• Use the service to break the law, including tax and accounting law.
• Attempt to gain access to another customer's data or to parts of the system you are not authorised to use.
• Interfere with the operation of the service, or test its security without our written permission.
• Resell or provide the service to a third party without an agreement with us.

5. Your data

The business data you enter remains yours. We process it to provide the service, as described in our privacy policy. You can export it at any time, and we will not withhold it from you.

You are responsible for the accuracy of what you record. MeroIMS produces reports and returns from the data you enter; it does not replace your own review or professional advice.

6. Availability and support

We work to keep the service available continuously, but no online service is available without interruption. Planned maintenance is announced in advance where practical, and current service state is published on our status page.

Support is included with every plan. Response times depend on your plan and the severity of the issue.

7. Suspension and termination

You may close your account at any time. Fees already paid for the current period are not refundable except where required by law.

We may suspend an account for non-payment, or for use that breaches these terms or endangers the service or other customers. Except in urgent cases we will contact you first and give you a chance to put it right.

8. Liability

The service is provided as-is to the extent permitted by law. We are not liable for indirect or consequential loss, including lost profits or lost business. Where liability cannot be excluded, it is limited to the fees you paid us in the twelve months before the claim.

Nothing in these terms limits liability that cannot be limited under the law of Nepal.

9. Changes

We may update these terms as the product changes. The date at the top of this page shows the current version, and material changes will be announced in the application before they take effect. Continuing to use the service after that means you accept the updated terms.

10. Governing law

These terms are governed by the laws of Nepal, and the courts of Kathmandu have jurisdiction over any dispute arising from them.